This is not often thought of as a skill. Rather, this is more of an art form. One could avoid learning to master this "Skill of Rejection", but, if you approach every problem with the correct mindset, you can turn even a rotten contract into a good situation! Specific skills, approach, and mindset training in this episode. AKA "What to do when you have to cancel and you feel terrible!"
August 29, 2013